What Happens If a Vendor No-Shows
DayOf's policy when a vendor fails to show up for a booked event.
Genner Dumaran
Last Update 15 days ago
A vendor no-show is treated as a vendor cancellation. All vendor cancellation consequences apply:
◆ A non-refundable $195 cancellation fee will be charged to the vendor.
◆ Two cancellations (including no-shows) within a rolling 12-month period may result in account suspension.
◆ Three cancellations within a rolling 12-month period will result in permanent removal from the platform.
◆ The client is entitled to a refund. Clients should submit a ticket through the platform to initiate the process.
◆ The Initial Payment (and Final Payment if already collected) plus an amount equal to the Booking Fees will be charged back from the vendor's connected bank account.◆ A non-refundable $195 cancellation fee will be charged to the vendor.
◆ Two cancellations (including no-shows) within a rolling 12-month period may result in account suspension.
◆ Three cancellations within a rolling 12-month period will result in permanent removal from the platform.
DayOf takes vendor reliability seriously. The platform's reputation depends on vendors honoring their commitments.
If you are a client and your vendor did not show up, contact us immediately at [email protected] or through the platform chat.