How DayOf Handles Vendor Complaints
What happens when a client reports an issue with a vendor.
Genner Dumaran
Last Update pre 15 dana
DayOf takes complaints seriously, but it is important to understand how our role works:
◆ We encourage clients and vendors to resolve issues through direct, good-faith conversation.
◆ Take action on accounts that violate the User Agreement or Vendor Terms, including suspension or termination.
◆ Remove user content that violates our policies.
◆ Guarantee vendor performance, quality, or conduct.
◆ DayOf operates as a neutral marketplace. We are not a party to the service agreement between clients and vendors.
◆ We do not mediate, adjudicate, or resolve disputes between users.◆ We encourage clients and vendors to resolve issues through direct, good-faith conversation.
What DayOf can do
◆ Document complaints for internal review.
◆ Review vendor accounts for patterns of violations or unprofessional conduct.◆ Take action on accounts that violate the User Agreement or Vendor Terms, including suspension or termination.
◆ Remove user content that violates our policies.
What DayOf does not do
◆ Issue refunds on behalf of vendors (refunds for vendor cancellations are handled through a ticket process).
◆ Determine who is "right" in a dispute.◆ Guarantee vendor performance, quality, or conduct.
If you have a complaint, reach out to us at [email protected]. We will document the issue and review it internally.