Vendor Communication Expectations

Clear, timely communication is a core part of the vendor experience on DayOf.

Response times

◆ Respond to booking-related communications within 5 days.

◆ If you will be unavailable for an extended period, communicate that to your clients in advance.

Content delivery

◆ Deliver any agreed-upon services or content within the timeframe you and the client established.

◆ If you will not be able to meet a content delivery deadline, provide a minimum of 24 hours advance written notice (email is acceptable).

Booking changes

◆ Any changes to a booking, including rescheduling, must be agreed to by both you and the client.

◆ You are not required to honor reschedule requests.
◆ If you agree to reschedule, the rescheduled booking must go through the platform.

Off-platform communication

◆ You may not request client contact information to transact off-platform.

◆ You may not encourage clients to create third-party accounts.
◆ All transactions for clients introduced through DayOf must go through the platform for 24 months after first contact.