What Happens If a Booking Is Canceled
A guide for both clients and vendors.
Genner Dumaran
Last Update sebulan yang lalu
If a client cancels
◆ Under 90 days: Full Final Payment charged. Initial Payment non-refundable.
◆ Two cancellations in 12 months may result in account suspension. Three results in permanent removal.
The financial impact depends on timing:
◆ More than 6 months out: Final Payment not charged. Initial Payment non-refundable.
◆ 90 days to 6 months out: 25% of the Final Payment charged. Initial Payment non-refundable.◆ Under 90 days: Full Final Payment charged. Initial Payment non-refundable.
Rescheduling is treated as a cancellation and rebooking. Vendors are not required to honor reschedule requests.
If a vendor cancels
◆ The client is entitled to a refund. Clients should submit a ticket through the platform to initiate the process.
◆ The vendor is charged back the Initial Payment (and Final Payment if already collected) plus an amount equal to the Booking Fees, and a $195 cancellation fee.◆ Two cancellations in 12 months may result in account suspension. Three results in permanent removal.
Vendor cancellations are only permitted for verified emergencies (medical emergency, death/critical illness of family, natural disaster, government travel restriction), with documentation required within 72 hours.