How to Communicate with Couples After Booking

Once a booking is confirmed, clear communication sets the tone for the entire experience. Here is what to keep in mind:

Respond within 5 days.

The platform terms set an expectation that both parties respond to booking-related communications within 5 days. If you will be unavailable for an extended period, let your client know in advance.

Set expectations early.

After booking, reach out to your client to confirm the details: event date, time, location, and any information you need from them. The sooner you establish a communication rhythm, the smoother everything goes.

Keep it on the platform.

All transactions and booking-related communication should go through DayOf. You may not request client contact information to transact off-platform or encourage clients to use third-party systems.

Be proactive about changes.

If anything changes on your end (timing, deliverables, deadlines), communicate it as soon as possible. For content delivery deadlines, provide at least 24 hours advance written notice if you will not be able to meet the deadline.